Asked Questions

Take a look at our frequently asked questions.  If you can’t find the question you’re looking for, please give us a call on 1800 533 9955 and one of our expert advisors will be happy to help with your question.

Generally speaking, a visible vertical line down your page after printing is an indication that the image drum in the machine may be damaged. It could also mean that the machine is reaching the end of its life. An idea would be to check the page count of the printer, or run a quick maintenance check to make sure that the machine isn’t simply in need of a clean. If this doesn’t solve the issue, then you may need to consider a new machine.

Many of our machines are now Wi-Fi compatible. To find out if your machine is Wi-Fi compatible, double-check the specification of the model that you have purchased. All features and facilities will be listed in the printer handbook, and will also be mentioned online on our website. Another quick way to check if your machine is Wi-Fi compatible is to check the name of the machine. If your machine has a ‘W’ in the title – for example the Dell E310DW – then this generally means that the machine has Wi-Fi capabilities.  In some cases, the ‘W’ may stand for something else – such as ‘white’, so be aware of the fact that this may not be for every printer. However, generally speaking, this is a fairly reliable indicator – make sure you always check this to be absolutely certain, though.

Some operating systems, particularly older or dated systems, may not be supported by your new machine. We usually advise that printers last for about 3 years before they will need replacing. Of course, this depends entirely on how much you use the printer. However, this means that newer machines are less likely to support old operating systems. The best way to find out whether or not your operating system is supported is to check the specification of your printer. All of this information will be available to find either online on our website, or in the printer handbook.

The TCO (Total Cost of Ownership) of a machine refers to the expected cost of the machine by the time it reaches the end of its duty cycle. When buying a printer, many customers only take the initial price of the machine into consideration. If the face value of a machine is relatively cheap, this doesn’t necessarily mean that the total cost of ownership will be the same. In fact, in many cases, cheaper printers can end up being more expensive in the long-run. Replacement parts, ink and toner all contribute to the TCO of a machine, so that cheap and cheerful machine may prove to be much costlier than you first anticipated…